We're here to help make your experience with Stallz as smooth as possible. Find answers to common questions or reach out to our support team.
For general inquiries and assistance
support@stallz.co
Response within 24 hours
For assistance with bookings
bookings@stallz.co
Response within 12 hours
For time-sensitive issues
(555) 789-0123
Mon-Fri, 8am-8pm EST
Browse available stalls through our "Browse Stalls" page, select the stall you're interested in, choose your dates, and follow the booking process. You'll receive a confirmation email once your booking is complete.
Yes, you can cancel or modify your booking through your account dashboard. Go to "My Bookings," select the booking you want to change, and follow the prompts. Please note that cancellation policies vary by vendor and are displayed before you complete your booking.
After making a booking, you can message the vendor directly through our messaging system. Go to "My Bookings," select the relevant booking, and click "Message Vendor." For stalls you haven't booked yet, you can ask questions using the "Contact" button on the stall listing page.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for certain bookings. All payments are processed securely through our payment gateway.
After your event concludes, you'll receive an email inviting you to leave a review. Alternatively, go to "My Bookings" in your account dashboard, find the completed booking, and click "Leave Review." Your honest feedback helps other users and vendors improve.
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Can't find what you're looking for? Submit a support ticket and our team will get back to you as soon as possible.
Contact SupportAre you a vendor? Visit our Vendor Support page for specialized assistance.