We're committed to helping our vendors succeed. Find answers to common questions and learn how to get personalized support when you need it.
Log in to your vendor dashboard, navigate to "My Stalls," select the stall you want to update, and click "Edit Listing." Make your changes and click "Save" to update your listing.
You'll receive notifications for new booking requests. Go to your vendor dashboard, select "Booking Requests," and choose to accept or decline each request. We recommend responding within 24 hours.
Payments are processed within 3-5 business days after an event concludes. Funds are transferred to the bank account you provided during registration. You can view your payment history in the "Finances" section of your dashboard.
If a customer cancels a booking, you'll be notified immediately. Our standard cancellation policy provides full refunds for cancellations made 7+ days before the event, 50% refunds for 3-7 days, and no refunds for less than 3 days. You can customize your cancellation policy in your vendor settings.
Go to your vendor dashboard and click on "Profile Settings." Here you can update your business information, contact details, profile photo, and payment information.
For non-urgent inquiries, email us at:
vendors@stallz.co
Response time: Within 24 hours
For urgent matters, call our vendor hotline:
(555) 123-4567
Available Monday-Friday, 9am-5pm EST
Vendors who maintain a high booking volume and excellent ratings qualify for our Vendor Success Program, which includes:
To learn more about qualifying for this program, contact vendor-success@stallz.co.
Experiencing technical issues with the platform? Follow these steps:
Looking for resources to help grow your business? Visit our Vendor Resources page for guides, tips, and tools.